Privacy policy

1. General information

Last updated: 19.10.2023

This website is maintained by SmartPipe System Oy.

Data protection is important to us and to protect your privacy we follow the principles set out in this Privacy Policy. We will always process your personal data in a trustworthy manner and we are committed to acting in a transparent and open manner. We invite you to read this Privacy Policy, which explains how and what personal data we collect and what we do with it.

We comply with the General Data Protection Regulation of the European Union (2016/679) and other applicable and currently valid legislation and official guidance relating to the processing of personal data and data protection.

2. Who collects your personal data?

Smartpipe System Oy, business code 2875057-5
Ohtolankatu 1
01510 Vantaa
Tel. 010 212 2300

3. How do we collect your personal data?

We mainly collect your personal data from you (for example, when you interact with us by email). We may also collect your personal data in relation to your use of our website. If you do not provide the personal information we request, we may not be able to provide the product, service or activity you have requested. In the above cases, the processing of your personal data is based on your consent or other legal basis for processing under personal data law.

In some cases, we may need to collect your personal information from a third party. For example, we may collect your personal data from your employer if your employer is our customer. The collection of information from a third party is relevant, for example, if it is necessary for us or a third party, such as your employer, to pursue a legitimate interest.

In some cases, the processing of your personal data may be necessary to comply with our legal obligations.

4. What personal data do we process about you?

As a general rule, we only collect personal information that is voluntarily provided by users visiting our website and that is necessary for the purposes for which it is collected. Some information is necessary to enable the use of our website and its features (this includes cookies).
The personal data we collect include:

  • Name, address, telephone number, e-mail address of persons visiting the website;
  • The IP address of visitors to the site;
  • Other information about the use of the website: time of visit, pages visited, browser type, from which web address the user has accessed the website, from which server the user has accessed the website and from which domain name the user has accessed the website;

We may ask you for various contact details if you would like to receive our news or marketing material or are interested in the products we offer. In this case, the personal data we collect may include your name, address, email address, telephone number and the company you represent.
We do not collect information from special categories of personal data on our website.

5. For what purposes do we collect your personal data?

We will only process your personal data for the purposes set out in this Privacy Policy, unless you have given your explicit consent to processing for other purposes.
Smartpipe System Oy collects and processes personal data for various purposes, such as:

  • To provide our products;
  • For the purposes of raw material procurement;
  • To respond to your request for contact or other enquiries and to receive your feedback;
  • To keep in touch with our customers, producers and partners and to keep them informed about our services and current issues;
  • For recruitment purposes;
  • To meet our legal obligations;
  • To improve the usability and functionality of our website;
  • To collect and analyse visitor data on our website;
  • To profile users of our website based on consent;
  • To target direct marketing to individuals based on their visit to our website; and
  • For other purposes related to our business.

6. Automated collection of personal data

We and our service providers automatically collect certain types of information about your visit to our website and use of our services using cookies and other technologies. Collecting this information helps us to provide you with the best user experience and to measure the effectiveness of our website and marketing efforts.

6.1 Cookies and website analytics

Cookies are small files that are stored on the user's terminal device. They help identify the browsers that use the services and improve the user experience. Cookies do not harm users' computers or files. Our website uses cookies. We use cookies to collect visitor statistics and analyse this information. Our cookies may remember choices you make on our website, such as the language selection of the website, in order to improve your experience on our website.

We use third-party analytical tools to help us analyse the use of our website. This allows us to improve the content of our website to better meet your needs. One such tool is Google Analytics. Google Analytics sets a tracking cookie on the user's computer. The cookie can be used to track whether a user is returning to the page.

6.2 Sharing on social media

We use third-party social media plug-ins or buttons to allow you to share content from our website on social media websites. The use of these mini-programs and buttons may place a cookie on your device to allow you to better use third-party services. We recommend that you read the privacy policy of each service provider before using their services. We are not responsible for the privacy policies or data protection terms of such third party service providers.

7. Personal data and third parties

We will not disclose your personal data to third parties (except for the transfers to subcontractors mentioned below) except where such disclosure is permitted and required of us by law.

We process your personal data ourselves and we use subcontractors acting on our behalf and on our behalf to whom your personal data may be transferred, taking into account our obligations regarding the processing of personal data.

We do not sell or otherwise provide your personal information to third parties for their marketing purposes.

8. Data security and retention period

We have appropriate technical and organisational measures and practices in place to protect your personal data from loss, misuse, alteration or destruction. Such measures and practices include firewalls and security software.

We store your personal data in electronic and paper format. Personal data is stored in locked premises and access to databases is only possible with usernames and passwords.

We have limited the access rights and authorisations to information systems and other storage platforms so that only those persons necessary for their lawful processing have access to and use of the data. Our employees and other persons who process personal data are bound by an obligation of confidentiality and to maintain the secrecy of information obtained in connection with the processing of personal data.

We will only retain your personal data for as long and to the extent necessary in relation to the original or compatible purposes for which the personal data was collected or until we are requested to delete the data (if earlier). We will take all reasonable steps to ensure that inaccurate, incorrect and outdated personal data is deleted or corrected without undue delay.

9. Your rights

You are registered with the rights described below:

  • The right to obtain confirmation from us that personal data concerning you is or is not being processed and, if such personal data is being processed, the right to access the personal data;
  • The right to withdraw your consent at any time, without prejudice to the lawfulness of the processing carried out on the basis of your consent prior to its withdrawal;
  • The right to request that we rectify, without undue delay, inaccurate or incorrect personal data concerning you and the right to have incomplete personal data completed;
  • The right to have us delete personal data concerning you without undue delay if the conditions of the applicable data protection legislation are met;
  • The right to have us restrict processing if the conditions of the applicable data protection legislation are met;
  • The right to object to the processing of your personal data;
  • The right to receive personal data concerning you that you have provided to us in a structured, commonly used and machine-readable format, and the right to transfer that data to another controller without our hindrance, provided that the conditions of the applicable data protection legislation are met;
  • The right to lodge a complaint with a supervisory authority if you believe that the processing of personal data concerning you infringes the EU General Data Protection Regulation.

Requests to exercise your rights should be addressed to our contact person indicated at the beginning of this Privacy Policy. If you wish to unsubscribe from our mailing list, you can use the unsubscribe link included in each email.

10. Links to other websites

Our website may contain links to other websites operated by Smartpipe System Oy. We recommend that you read the privacy statement of each website individually before providing your personal information to them. We try to link to sites that are as compliant with our privacy obligations as we are, but we are not responsible for the content, security or privacy practices of other websites.

11. Changes to data protection practices

We will review this Privacy Policy periodically and may change it by updating the information in it at our discretion as necessary. If we make any updates to the Privacy Policy, we will record the date on which the update was made. The updated Privacy Policy will apply to you and your personal data from that date. We recommend that you review this Privacy Policy regularly to be informed of any updates. This Privacy Policy was last updated on 19.10.2023.


If you have any questions, comments or concerns about the processing or protection of your personal data, please contact our Data Protection Officer.
Esa Kumpu
Managing Director
p. 0400 331 141

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